Mira Bhatt
Enterprise Design Innovation Lead | UX-Led Transformation Partner
I help organizations bridge the gap between business goals, technology capabilities, and user needs. With a deep understanding of enterprise complexity and a human-centered approach, I enable teams to identify high-impact opportunities, adopt AI meaningfully in design, and accelerate digital transformation. My work empowers decision-makers to move from ambiguity to clarity—crafting scalable solutions that drive both user value and business outcomes.
Driving Customer
Centric Innovation
I specialize in applying a Design Thinking approach to craft a clear vision and deliver customer-centric design solutions in close partnership with C-suite leaders. With over two decades of experience, I help businesses address industry-specific challenges by creating seamless digital experiences, streamlining workflows, and aligning design efforts with strategic objectives — while leveraging emerging AI trends and tools to drive innovation and efficiency.
Design Discovery & MVP Definition
Leading structured discovery phases to identify user needs, business goals, and define a clear MVP roadmap.
Customer Experience Strategy
Mapping end-to-end user journeys and aligning digital experiences with strategic business outcomes.
AI-Driven Design Innovation
Integrating AI trends and tools to enhance product design, streamline operations, and uncover new value opportunities.
Service & System Design
Visualizing service blueprints and internal processes to optimize workflows and cross-functional collaboration.
Design-Led Product Strategy
Guiding product teams to ensure human-centered design informs scalable and relevant product decisions.
Design Maturity & Team Enablement
Consulting on building in-house design capabilities, practices, and mindsets for sustainable innovation.
Over two decades
of experience
An Independent Consultant & Experience Design Thought Partner
I integrate Design Thinking, Strategic Consulting, and deep industry knowledge while providing hands-on transformative solutions that bridge the gap between business goals and customer needs. As an independent contractor, I specialize in delivering scalable, innovative experiences that empower organizations to thrive in competitive markets on short-term or long-term needs. Whether it's crafting innovation roadmaps and creating design systems, Set up a Design CoE or facilitating Design Thinking workshops, I thrive at the intersection of strategy, creativity, and customer-centricity.
Approach & Engagement
Why Work with an Independent Consultant?
Choosing an independent consultant over a larger organization provides distinct advantages:
- Unbiased Advice: I focus solely on solving your problems, without being tied to specific technologies, vendors, or organizational pressures.
- Cost-Effective Engagements: Avoid overhead costs associated with large consulting firms while still accessing specialized expertise.
- Tailored Focus: As a dedicated consultant, I provide personalized attention and adapt to your unique needs and challenges.
- Strategic Flexibility: I help you achieve the right mix of out-of-the-box features and customizations, ensuring a solution that fits your business goals and budget.
- Strategic Discovery Before Investment: By engaging me early in your process, you gain critical insights and clarity before making substantial investments in technology or processes, minimizing risks and maximizing returns.
List of clients
Axtra
Lead digital marketer
Axtra
JavaScript developer
Axtra
Product designer
Axtra
UX researcher
Expertise
- Financial Services Expertise: Over two decades of experience working with wealth management firms, financial advisors, and fintech teams across diverse markets.
- Health-Tech industry: Designed Experiences to address key challenges of fragmented patient journeys, Telehealth service design, and seamless digital experiences that enhance patient engagement, provider efficiency, and regulatory compliance.
- Customer-Centric Approach: Proven ability to identify customer pain points and align solutions to business objectives, with actionable roadmaps and plans for development within Agile or hybrid environments.
- Hands-On Leadership: Not just a strategist—I work closely with teams to implement actionable solutions.
- Tailored Engagements: Flexible consulting engagements designed to meet your unique business needs, whether short-term workshops or long-term advisory.
- Expertise in crafting Customer Experience ecosystems, Design Discovery workshops, Service Design blueprints, and customer journey reimagination.
- Hands-on leadership to implement actionable and scalable customer- centric solutions.
Achievements
Global Conference Speaker
Presented “Executing UX During the Next Normal” at HFI’s premier event for design professionals, sharing insights on adapting UX strategies for a changing world.
Leadership Recognition at Avanade
Honored as “2nd-in-Commands & Talent Community Champion” for the Northeast Digital Studio, recognizing my impact in driving design excellence.
Superhero Awards at Avanade
Recognized for “Create the Future,” “Accelerate Impact,” and “Inspire Greatness” for my leadership in shaping innovation and business outcomes.
Innovation Award Winner
Won the “HARMAN Inspired Tech Challenge” for an innovative idea focused on empowering the next generation through technology.
Key Contributor in Digital Transformation
Recognized by Capgemini for playing a pivotal role in a large-scale digital transformation project, driving strategic UX improvements.
Let’s Work Together
If you’re ready to transform your customer touchpoints and deliver meaningful experiences that drive business growth, let’s connect. Whether it’s a single design discovery workshop or a comprehensive reimagination of your service ecosystem, I’m here to help.
let’s connect